tag:status.quantifyhq.com,2005:/historyQuantify Status - Incident History2024-03-28T08:47:29-07:00Quantifytag:status.quantifyhq.com,2005:Incident/191190562023-11-14T12:36:29-08:002023-11-14T12:36:29-08:00App in Jira does not respond<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>12:36</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>07:55</var> PST</small><br><strong>Investigating</strong> - The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.</p>tag:status.quantifyhq.com,2005:Incident/185495492023-09-20T09:22:51-07:002023-09-20T09:22:51-07:00Incorrect subscription status<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>22:04</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>14:59</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>14:26</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/167543772023-04-04T18:57:50-07:002023-04-04T18:57:50-07:00App pages don't respond<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>18:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:54</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/111327482022-09-14T13:00:31-07:002022-09-14T13:00:31-07:00Outage<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:31</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>11:31</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/77772072021-08-25T19:18:53-07:002021-08-25T19:18:53-07:00Database outage<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>19:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>09:39</var> PDT</small><br><strong>Update</strong> - We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>10:23</var> PDT</small><br><strong>Update</strong> - Mitigation activities are still in progress.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>19:26</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>20:22</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>18:59</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:12</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.quantifyhq.com,2005:Incident/73395232021-06-26T13:03:33-07:002021-06-26T13:03:34-07:00Database maintenance<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>13:03</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:03</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:02</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.quantifyhq.com,2005:Incident/70771322021-05-24T21:09:39-07:002021-05-24T21:09:39-07:00Service Temporarily Unavailable<p><small>May <var data-var='date'>24</var>, <var data-var='time'>21:09</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>20:49</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:54</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:29</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/64395492021-03-02T16:41:57-08:002021-03-02T16:41:57-08:00App is unresponsive<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:41</var> PST</small><br><strong>Resolved</strong> - The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:38</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:05</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>14:44</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/59470442021-01-05T09:09:12-08:002021-01-05T09:09:12-08:00Static assets don't load in some environments<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:16</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:18</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/55290062020-11-10T08:42:55-08:002020-11-10T08:42:55-08:00Delayed data processing<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>08:42</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>20:12</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.quantifyhq.com,2005:Incident/47723232020-08-04T05:48:37-07:002020-08-04T05:48:37-07:00High number of errors<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>17:46</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:39</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/43232362020-06-12T11:55:42-07:002020-06-12T11:55:42-07:00Delayed data processing due to data migration<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>11:55</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>12:22</var> PDT</small><br><strong>Monitoring</strong> - This is a planned operation. Apologies for the inconvenience.</p>tag:status.quantifyhq.com,2005:Incident/38492402020-04-07T23:15:59-07:002020-04-08T12:31:32-07:00Backend data processing is delayed<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>23:15</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>16:46</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quantifyhq.com,2005:Incident/36913242020-03-15T22:45:14-07:002020-03-16T12:37:13-07:00Issues with DNS<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:45</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:26</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>